Frequently Asked Questions
Helpful Information to Make Your Stay More Enjoyable
It’s nice to know what to expect when you go on vacation, right? So if you’re considering staying with us, but still have some questions, check the list below for answers to questions we regularly hear from guests.
Don’t see your question? Call or email us and we will get back to you soon.
When can I Check-in/Check-out?
Check-in time is 4:00pm MST
Check-out time is 11:00am MST
Early check-ins and late check-outs can be requested however; we can’t guarantee this for you. We will note your request and do our best to accommodate. If your room isn’t ready and you have an event to attend, we would be happy to issue you the keys and store your bags.
How do you Guarantee my Reservation?
Guests must be 19 years of age and have a valid credit card to make a reservation. In order to guarantee your reservation, a deposit will be required at time of booking. Please see the deposit schedule below.
- 1-26 night stays – a deposit equal to first night room and tax will be taken at time of reservation.
- 27+ night stays – a deposit of 50% of the booking total will be taken at time of reservation.
- 120+ night stays – first month and last month deposit will be taken at time of reservation.
- Non-refundable offers and the Advanced Purchase Rate – the full amount of room and tax will be taken at time of reservation.
What is the Cancellation Policy?
To receive a full refund of deposit, reservations must be cancelled prior to the time frames listed below.
- 1-6 night stays – reservation must be cancelled prior to 72-hours of arrival.
- 7-26 night stays – reservation must be cancelled prior to 7-days of arrival.
- 27+ night stays – reservation must be cancelled prior to 30-days of arrival.
- Non-refundable offers and the Advanced Purchase Rate – no cancellations or refunds will be issued for these rate types.
Please note, reservations made through Booking.com, Expedia or other online travel agent sites will be non-refundable for stays starting December 18th, 2020 and onward.
Where do I park?
Parking is available on the street directly in front of the Hotel for free. We also have back lot parking available at a rate of $5.00 (plus tax) per night or we also have an underground parking facility at a rate of $10.00 (plus tax) per night. This can be pre-arranged or decided at check in, whichever is most convenient for you.
Can I bring Additional People?
All pricing for suites is based on double occupancy. If you have more than 2 people in your suite there will be an additional charge of $25.00 (plus tax) per person per night. This applies only to extra guests that are 19 years of age or older.
What happens if the rate I see isn’t the same as quoted by an agent?
In the event of a rate discrepancy on our website, the rates quoted by our Reservation Agents will be correct.
Do you have Extra Beds?
Cribs and Cots are available for your use as well. These will need to be pre-booked to ensure they are in your suite prior to check-in. The fee for these items is $15.00 (plus tax) per night.
Are Pets Allowed?
Yes! Harrison Beach Hotel is pet friendly. Pets can stay for $25.00/night (plus applicable taxes), maximum 2-pets per room. Must request a pet-friendly room upon booking. Please ask our reservations agents or see our Pet Friendly Information Page for Hotel policies on pet friendly rooms.
What is the Environmental Fee?
At the Harrison Beach Hotel, each guest contributes a $1/night environmental fee which the Hotel invests in projects to help remove, reduce, and eliminate the creation of greenhouse gases from the air we all share. These projects include: bigger and better recycling programs, green lifestyle services like bike racks, alternative in-room energy solutions such as energy efficient lighting, and more!
Will we have Internet Access?
Yes! All of our accommodations have complementary wireless internet access.
Can I Smoke?
Smoking is allowed only in designated outdoor areas and not inside the units. A charge will be incurred if you are discovered smoking indoors.