Frequently Asked Questions

Helpful Information to Make Your Stay More Enjoyable

It’s nice to know what to expect when you go on vacation, right? So if you’re considering staying with us, but still have some questions, check the list below for answers to questions we regularly hear from guests.

Don’t see your question? Call or email us and we will get back to you soon.

When can I Check-in/Check-out?

Check-in time is 4:00pm PST
Check-out time is 11:00am PST

Early check-ins and late check-outs can be requested however; we can’t guarantee this for you. We will note your request and do our best to accommodate. Please note that late checkout fees apply.

What is the Late Checkout Policy?

Late Checkout Policy:

  • All late checkout requests must be approved prior to checkout day.
  • At 1:01p.m. PST on checkout day, a late checkout fee equal to 50% of that day’s Best Available Rate plus applicable taxes will be charged.
  • At 3:01p.m. PST on checkout day, a late checkout fee equal to 100% of that day’s Best Available Rate plus applicable taxes will be charged.

Can I Check-in Early?

Early Check-ins can be requested through our Guest Services Team on the day of arrival only, via phone, email or through our contactless check-in app, Canary.

Please note, there is a $50+tax charge for Early Check-ins and all requests are not guaranteed as they are based on availability. This request will only be approved if we have a room available.

How do you Guarantee my Reservation?

Guests must be 19 years of age and have a valid credit card to make a reservation. In order to guarantee your reservation, please see the deposit information below:

  • Best Available Rate & Package Rates – A first night’s deposit (plus tax) will be taken 3-days prior to the arrival date.
  • Advanced Purchase Rate – A first night’s deposit (plus tax) will be taken 14-days prior to the arrival date.
  • Long Term Rate (27+ night stays) – First 30 nights’ deposit will be taken 30-days prior to the arrival date.
  • Online Travel Agents – Guests who booked via online travel agents or other third party travel professionals are advised to contact their booking provider for information on their policies.

*Please note, these policies have been updated as of November 17, 2021 and may not reflect the same policy for reservations booked before this date. Please refer to the guest confirmation letter for the correct guarantee and cancellation policy for your reservation.*

What is the Cancellation Policy?

Reservations must be cancelled prior to the time frames listed below or deposit will be forfeited.

  • Best Available Rate & Package Rates – Reservation must be cancelled prior to 72-hours of arrival time (4:00PM PST).
  • Advanced Purchase Rate – Reservation must be cancelled prior to 14-days of arrival time (4:00PM PST).
  • Long Term Rate – Reservation must be cancelled prior to 30-days of arrival time (4:00PM PST).
  • Online Travel Agents – Guests who booked via online travel agents or other third party travel professionals are advised to contact their booking provider for information on their policies.

*Please note, these policies have been updated as of November 17, 2021 and may not reflect the same policy for reservations booked before this date. Please refer to the guest confirmation letter for the correct guarantee and cancellation policy for your reservation.*

Can I Make Changes to my Reservation?

Please note that a change in the length or dates of your reservation may result in a rate change.

Where do I park?

Parking is available on the street directly in front of the Hotel for free. We also have back lot parking available at a rate of $5.00 (plus tax) per night or we also have an underground parking facility at a rate of $10.00 (plus tax) per night. This can be pre-arranged or decided at check in, whichever is most convenient for you.

Do you have Extra Beds?

Cribs and Cots are available for your use as well. These will need to be pre-booked to ensure they are in your suite prior to check-in. The fee for these items is $15.00 (plus tax) per night.

Are Pets Allowed?

Yes! Harrison Beach Hotel is pet friendly. Pets can stay for $25.00/night (plus applicable taxes), maximum 2-pets per room. Must request a pet-friendly room upon booking. Please ask our reservations agents or see our Pet Friendly Information Page for Hotel policies on pet friendly rooms.

What is the Environmental Fee?

At the Harrison Beach Hotel, each guest contributes a $1/night environmental fee which the Hotel invests in projects to help remove, reduce, and eliminate the creation of greenhouse gases from the air we all share. These projects include: bigger and better recycling programs, green lifestyle services like bike racks, alternative in-room energy solutions such as energy efficient lighting, and more!

Will we have Internet Access?

Yes! All of our accommodations have complementary wireless internet access.

Can I Smoke?

Smoking is allowed only in designated outdoor areas and not inside the units. A charge will be incurred if you are discovered smoking indoors.

What Are Additional Guest Fees?

All pricing for suites is based on double occupancy. If you have more than 2 people in your suite there will be an additional charge of $25.00 (plus tax) per person per night. Children 17 years and younger are free with adult and existing bedding.

What happens if the rate I see isn’t the same as quoted by an agent?

In the event of a rate discrepancy on our website, the rates quoted by our Reservation Agents will be correct.

Frequently Asked Questions