GUEST SERVICES

AIR-CONDITIONING

All rooms have individual air-conditioning and heating units. The temperature controls are located directly on the unit itself. If you use air-conditioner to cool the room temperature, we kindly ask you to first ensure that all windows are tightly closed to allow the unit to achieve the desire temperature. Closing the windows allows it to work more efficiently and thus conserves energy.

BUSINESS/COMPUTER SERVICES

For your convenience, we offer copying, printing, and faxing for nominal fees. We offer faxing service 24 hours a day. In addition, business travelers will find work areas and desks in every room, voice mail and data ports and many different suites quite appropriate for small meetings.

CABLE TV

The Harrison Beach Hotel offers CNN, CNN Headline News, CNBC, The Discovery Channel, The Weather Network, TSN, Outdoor Life Network, The Food Network, the Comedy Network, Space, Much Music, Treehouse, Teletoon, BRAVO!, and A&E, to name a few.

CHECK OUT TIME

We are sorry to see you go! However, if you must, our checkout time is 11:00AM. Should you require an extension, please contact the Front Desk to check for availability, subject to our occupancy levels. In some cases charges will be applied.

ELECTRICAL CURRENTS

This hotel has 120-volt outlets in every room. If you have European electrical items, you will need to obtain a converter that will enable the use of these items.

ELECTRONIC VING CARDS

The electronic VING cards given to you at check-in allow access to all public usage rooms (i.e. underground parking, laundry facilities and ice machine) as well as to your room. These are issued for your security. The front door is locked at 11:00PM every night. After 11:00PM please use the rear parking lot entrance above the underground parking entrance and use your room key to gain access.

HOUSEKEEPING

Rooms are cleaned upon departure. If you’d like a clean mid-stay, please contact our front desk and inquire about availability. Additional fees may apply.

ICE MACHINE

An ice machine is located on the third floor next to the elevator. You will require your room key to access this area.

LAUNDRY FACILITIES

We have guest laundry room located on the main floor of the hotel. Laundry soap and dryer sheets are available for purchase at the Front Desk. Please ask the Front Desk for assistance.

LOST AND FOUND

Lost and found items are returned to the Housekeeping Department, open until 4:00pm each day. Please note that items are held for 30 days. For inquiries, please check with the Front Desk.

MEDICAL CARE

The closest pharmacist and clinic are 8km away in Agassiz while the closest hospital is 17km away in Chilliwack.

Agassiz Community Health Center-Medical Clinic (Cheam Avenue) 604-703-2030
BC Health Info Line 1-800-663-7100
Chilliwack General Hospital (45600 Menholm Road, Chilliwack) 1-604-795-4141
Fraser Canyon Hospital (Hope) 1-604-869-5656
Shoppers Drug Mart (713 Pioneer Avenue, Agassiz) 604-796-3528

MEETING ROOM

We have a small meeting/function room available for small gatherings up to a maximum of 50 people that can be rented at an additional fee. Contact the front desk for details.

NEWSPAPERS

A variety of newspapers are available at the Harrison Market or the Husky Gas Station both within a block of the Hotel.

PARKING

The hotel offers outdoor and underground self-parking for all guests and patrons. The hotel is not responsible for damage, loss or theft of any vehicle or item contained therein while parked in our lot. Parking in the back lot is $15.00/night (plus applicable taxes). Underground parking is available for a fee of $20.00/night (plus applicable taxes).

POOL

Our heated indoor swimming pool and outdoor hot tub are located on the lobby level of the hotel. The hours of use for both the swimming pool and hot tub are from 8:00AM until 10:00PM every day. There is public washroom/change rooms located outside of the pool entrance. You will need your room key to access the pool as it is intended for only our hotel guests. Pool keys and towels are available at the front desk. . On Tuesdays, we drain and clean our hot tub making it unavailable for daytime use. It will reopen at 8:00pm once it has heated back up to temperature.

POOL RULES

Please read and adhere to posted safety rules. There is no lifeguard on duty. We require that an adult accompany children under 12 years of age. Alcohol, beverage and food consumption is not permitted in the pool area. Glass containers are not permitted, if found a fine of $250 will be charged, plastic to-go cups are available for purchase at the front desk. Diving is also not permitted.

POST OFFICE

The local post office is conveniently located behind the hotel.

SAFE DEPOSIT BOXES

Safe deposit boxes are available at the Front Desk at no cost.

WHEELCHAIR ACCESSIBILITY

The hotel has one fully-equipped “special needs accommodations” located on the main floor. The room has two queen beds and unobstructed walkway. The bathroom has a roll-in shower, lowered vanity and safety rails.

POLICIES

NON-SMOKING POLICY

We are a smoke free Hotel, please do not smoke in any of the guest rooms or corridors. There will be a $250.00 cleaning fee added to your room charges if it is noted that you have not complied with our non-smoking policy.

PET POLICY

At the Harrison Beach Hotel, we want you to feel at home and as such have designated “pet friendly” rooms for you in case you would like to bring along your pet.

Please only bring pets that are fully trained and housebroken. We also request that your pet be leashed when walking throughout the Hotel and its property.

If you leave your pet unattended at any time, they must be crated or put in a carrier, you must also let the front desk know that your pet is in the room alone and leave them a contact number you can be reached at in the event that your pet is barking or disturbing other guests.

Guests are responsible for controlling their pet at all times and will be held liable for any damages, caused by the pet. Should they disturb other guest, we may need to ask you to find alternative accommodations.

Please note we charge a pet fee of $25.00/night + tax. Seeing-eye dogs are always welcome at no charge.

POOL RULES

Please read and adhere to posted safety rules. There is no lifeguard on duty. We require that an adult accompany children under 12 years of age. Alcohol, beverage and food consumption is not permitted in the pool area. Glass containers are not permitted, if found a fine of $250 will be charged, plastic to-go cups are available for purchase at the front desk. Diving is also not permitted.

FITNESS FACILITY

We offer our guests free use of our fitness facility which is located in the pool area on the main floor of the hotel. Please note this equipment is use at your own risk and children under 12 must be accompanied by an adult at all times while using this area.

BANKING SERVICES

An ATM is conveniently located in the lobby on the main level of the Hotel for your convenience. We are unable to provide US dollar currency exchange.

BANKS

Bank of Montreal – 6640 Vedder Rd, Chilliwack, BC – (604) 824-6900
CIBC – 9245 Young Rd, Chilliwack, BC – (604) 702-3130
HSBC – 45850 Yale Rd W., Chilliwack, BC – (604) 795-9181
Prospera Credit Union – 1810 British Columbia 9, Agassiz, BC – (604) 796-2202
Royal Bank – 9296 Main St, Chilliwack, BC – (604) 792-1384
Scotia Bank – 46059 Yale Rd, Chilliwack, BC – (604) 702-3250
TD Bank – 46017 Yale Rd, Chilliwack, BC – (604) 795-9166

PLACES OF WORSHIP

Agassiz Christian Reformed Church (7452 Morrow Road, Agassiz) 604-796-9416
Agassiz Congregation of Jehovah Witness (7087 McDonald Road, Agassiz) 604-796-3338
Agassiz United Church (6860 Lougheed Highway, Agassiz) 604-796-3553
Harrison Gospel Chapel (514 Lillooet Avenue, Harrison Hot Springs) 604-796-9500
Mountainview Community Church (6950 Oakwood Drive, Agassiz) 604-796-2429
St.Anthony’s Catholic Church (7237 Morrow Road, Agassiz) 604-796-9181

RESTAURANTS

Eating options are all along the Esplanade by the lake with a variety of cuisines from Morgan’s Bistro located inside the Harrison Beach Hotel, Black Forest Steak and Schnitzel House directly beside the hotel, as well as Chuck and Kitty’s Café open daily for breakfast and lunch. The Settler Pub is also an option for those of you 19 years and older located kitty corner to the Husky Gas Station. For more recommendations, please inquire at the Front Desk.

Morgan’s: Located right in the hotel on the main level. (604) 491-1696
The Black Forest Restaurant: (604) 796-9343
Old Settler Pub: (604) 796-9722
Village Pizzeria: (604) 796-2023
Muddy Waters Café: (604) 796-5563
Kitami Restaurant: (604) 796-2728
Harrison Hamburger: (604) 796-5554
Lake Front Cafe: (604) 378-8240
Yukiya Sushi: (604) 796-2633
Taco Rio: (604) 796.0333
Royal King Indian Restaurant: (604) 491-3369
Milos Greek Taverna: (604) 491-8811
Pho Ho Vietnamese Noodle Soup: (604) 491-8888
Harrison Corner Café: (604)-491-4429
Courtyard Café: (604) 796-5555
Suzy’s Café: (604) 491-1101

COMPOST & RECYCLING

We’re being Waste Wise! In order to reduce the amount of garbage going to our landfills, Harrison Beach Hotel is steering it into the correct collection bin.

COMPOSTING FOOD WASTE

Food isn’t garbage. It belongs in a compost bin. Our food waste collection program allows guests and staff to put all food such as pasta, grains, meat, poultry, cheese, dairy, bones, fruit, vegetable waste, and coffee grounds into a compost bin. Food soiled paper such as take-out boxes, paper towels and napkins and wooden utensils such as skewers, chopsticks, wooden cutlery can also be composted. There is a bin located on the countertop of your kitchenette. Please place items directly in the bin

RECYCLING

Recycling transforms old materials into new ones, avoiding the need to extract raw materials. Please place paper products and packaging, metal containers, and plastic containers in the recycling bin located next to the waste bin. Bottles, cans, drink boxes and glass can be placed in the bin located under the sink. Coffee pods and bathroom amenities can be left on the counter.

If you have any questions or concerns, please contact our Guest Services Team. To contact, dial ‘0’ on your in-room phone or call 604-796-1111

ACTIVITIES AND ATTRACTIONS

Included in your welcome package is information on local events during the time frame you are here. More detailed information is available through the Harrison Hot Springs Visitor Information Center at 499 Hot Springs Road, 604-796-5581.

PUBLIC HOT SPRINGS POOL

The public hot springs are open on Saturday and Sunday from 10:00 am – 3:00 pm

HARRISON HOT SPRINGS WATER PARK

The water park is open seasonally from May through the beginning of September, 7 days per week from 11am to 6pm. Click here for more info.

FISHING AND LAKE TOURS

We would be pleased to assist you in choosing your fishing or boating adventure while in Harrison. Please see our Front Desk staff for recommendations and information.

GOLF COURSES

The Falls Golf & Country Club (604) 794-3000
Sandpiper Golf Course (604) 796-1000

SHOPPING CENTERS

Cottonwood Mall (45610 Luckakuck Way, Chilliwack) (604) 824-0136
Chilliwack Mall (45585 Luckakuck Way, Chilliwack) (604) 858-8111
Guildford Town Centre, Surrey (604) 585-1565
Haney Place Mall (Haney Place, Maple Ridge) (604) 467-1554
Sevenoaks (South Fraser Way, Abbotsford) (604) 853-7711
Valley Fair Mall (Lougheed Highway, Maple Ridge) (604) 467-1920

TRANSPORTATION & LOGISTICS

AIRPORTS

Abbotsford International Airport 1-888-332-2229
Bellingham International Airport 1-360-676-2500
Kelowna International Airport 1-250-765-5125
Seattle –Tacoma International Airport 1-206-433-5388
Vancouver International Airport 1-604-276-6101

FERRY SAILING INFO

BC Ferries (to Vancouver Island) 1-888-223-3779

BUS, TAXI AND SHUTTLE INFORMATION

Scott Shuttle Service 1-604-791-2709
Chilliwack Taxi 1-604-795-9111

COURIERS

Federal Express 1-800-463-3339
Inter Urban Delivery 1-888-298-0022
Loomis 1-877-456-6647
Purolator 1-888-SHIP123
PX Courier 1-604-825-2119
UPS 1-800-PICKUPS

RENTAL CARS

Budget Car & Truck Rental – 1-604-792-9101
Enterprise Rent-A-Car – 1-604-703-1333
National Car and Truck Rental – 1-604-792-9934
Thrifty Car Rental – 1-604-703-0737

ROAD CONDITIONS

Ministry of Highways – 1-604-660-9770

IN CASE OF EMERGENCY
UPON ARRIVAL

Take a look around your surroundings and establish the route toward the fire exits which you would take in case of a fire. Locate and confirm the position of the fire alarm and extinguisher on your floor.

HANDICAPPED PERSONS

It is suggested that guests with any special needs notify the front desk upon their arrival as that they are properly informed in case of an emergency. Please proceed to an area of refuge if you are able to, otherwise stay where you are until assistance is available to you. Once in the area of refuge, you must wait there until the fire department comes to your assistance.

IF YOU DISCOVER A FIRE

• Pull the nearest fire alarm
  If possible, close all the doors around the fire in order to prevent spreading.
• Immediately let the Front Desk know.
• Do not attempt to extinguish large fire. If possible, exit the building.
• Stay calm, do not hurry, keep relaxed and THINK, the danger is almost always less than you imagine it to be.
• Do not attempt to use the elevator if there is a fire use of stairs is recommended to exit the hotel.

IF YOU HEAR AN ALARM

• A bell signifies that it is imperative that you evacuate your room. Take your room key with you as may need to gain access later.
• With your hand, test the door in the hallway to see if it is hot or cold. Inch the door open if it’s cool. Close the door quickly if there is smoke in the hallways.
• If the hallway is clear of smoke and fire, head for the nearest exit.
• If the hallway is smoky or dark, stay by the walls as you make for exit. Keep low to the floor. Check the exit door for head prior to opening.
• If the stairwell is safe, then exit down to the street level.Once outside:

PLEASE CONGREGATE IN THE REAR PARKING LOT CLOSEST TO THE HARRISON LAKE HOTEL.

IF YOUR ENTRANCE IS BLOCKED

Go back to your room. Should the stairwell start filling with thick smoke and your exit becomes unsafe, return to your room and follow the instructions below.

IF YOU CANNOT LEAVE YOUR ROOM

• Stuff wet towels under the door and in air vents to stop smoke from seeping in.
  Remove all drapes from the window, in case the fire should enter through a window no fabric will be nearby.
• FILL your bathtub. Keep plenty of water in the tub and have ice buckets and wastebaskets nearby for carrying water.
• Contact the Front Desk to advise them of your location.
• IF you cannot reach them, call the Fire Department if possible.
• Signal your presence by hanging a bed sheet out your window. This will inform the Fire Department that your room is occupied.
• Keep the part of the sheet that is still in the room wet with water from the tub.

SAFETY GUIDE AND CHECK LIST FOR GUESTS

• Do not leave valuables in your vehicle and please lock up when your vehicle is left unattended.
• When in your room, keep your door double locked.
• The electronic door locks itself and double the security by using the dead bolt.
• Use the bar latch provided on your door and never be in your room with the door open.
• When not in use, see that the open windows are shut and secured properly.
  Never invite a stranger into your room.
  Before opening the door to anyone, identify the person through the peephole in your door.
• If you see anything suspicious, see loiterers on the property, or are disturbed by noise, do not hesitate to report it to the Front Desk.
• These suggestions are not to alarm you.
• Most surrounding areas are safe; however, a crime can occur anytime, anywhere.These tips express our desire to make your stay safe and successful.

VALUABLES

For your protection, it is advisable that all guests place their valuable in a safety deposit box located at the Front Desk. There is no charge for this service. Otherwise, the hotel is unable to accept responsibility for the loss or damage to guest property.

DOOR LOCKS

Our room cards are coded to ensure that lost key cards will not provide entry to your guest room. Please remember your room number. For additional security, utilize the deadbolt on your door upon entering your guest room.

ROOM NUMBER

To ensure privacy, hotel personnel are instructed not to give out room numbers of registered guests. You may be connected directly to another party’s room by giving the name to the hotel operator

PHONE INFORMATION & DIRECTORY

MESSAGES

Your telephone is equipped with message notification and voicemail. The red light on your telephone will flash when you have a message. To retrieve your messages, simply touch the message button on your telephone.

TELEPHONE SERVICE CHARGES

Long Distance phone calls that are direct dialed are billed to your room.

CALL ANOTHER ROOM

Dial the digits of the Room Number

DIRECTORY ASSISTANCE

For Local Numbers: Press 9 then 411 For Long Distance: Press 9 then 1 and then the Area Code followed by the telephone number.

EMERGENCY

Dial 9-911 or Dial 0 to reach our Front Desk

LOCAL CALLS

Press 9 then, 604, and then the number you wish to dial

LONG DISTANCE (DIRECT DIALED)

Press 9 then 1, followed by the Area Code, and then the number you wish to dial

EMERGENCY SERVICES

Police RCMP 9-911 Police
RCMP (non- emergency) 9-604-796-2211
Fire Department 9-911
Ambulance 9-911

TRUE KEY HOTELS & RESORTS

True Key Hotels & Resorts proudly manages the Harrison Beach Hotel and offers a collection of luxury properties in British Columbia.

Bighorn Meadows Resort resides in Radium Hot Springs, BC, in the midst of the Canadian Rockies Kootenay National Park. This resort is located 2.5 hours west of Calgary, Alberta and offers luxury resort accommodation on the Springs Golf Course.

Sooke Harbour Resort & Marina is set in the secluded village of Sooke, amidst the diverse natural beauty of British Columbia’s Vancouver Island. Not far from the conveniences of the city, Sooke is approximately 35-45 minutes’ drive from Victoria. Take time to unwind or feed your sense of adventure at Sooke Harbour Resort & Marina.

SookePoint Ocean Cottage Resort is perched cliffside on Possession Point in Sooke, BC – about 60 minutes from Victoria, BC and 30 minutes from the Village of Sooke – your oceanic cottage will sweep you off your feet. The full wall of windows facing the Pacific Ocean with nothing obstructing your view, will give you the feeling of being on your own private yacht.

Sunrise Ridge Waterfront Resort is situated beachfront on the sunny east coast of Vancouver Island near Parksville, B.C. Sunrise Ridge is at the center of all the amenities and activities one could wish for in a beautiful Pacific Northwest setting. Enjoy the beaches, golfing, hiking and much more all from the comfort of a modern, west coast styled resort.

True Key Vacations is an established property management company that consistently delivers exceptional vacation experiences. Choose from a diverse selection of privately owned vacation rentals, equipped with all the comforts of home and set amongst some of BC’s most scenic locations.